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1. CosmicContacts

Once you use CosmicContacts v2.5 you'll find out how beneficial this product really is. We use CosmicContacts on this site so that we never lose track of our customers and our customers can update their inquiry at any time. It also allows for live customer support, and for us to have a set of contactable departments and designate staff members access to specific departments.

Date Added: 28-Nov-2005 Hits: 32 Rating: 0.00 Votes: 0 [Detail] [Send URL] Category:   CGI and Perl > CGI and Perl Scripts and Programs > Customer Support

2. ABTi User Feedback

The ABTi User Feedback allows site owners to get user feedback. It is ideal for user- or customer-driven websites. It has "browse" functionality for users. There are confirmation and alert mails for users and site owners, respectively. Alert mails help ensure that customer concerns are attended to in a timely manner. The admin resources are protected with Basic authentication.

Date Added: 28-Nov-2005 Hits: 15 Rating: 0.00 Votes: 0 [Detail] [Send URL] Category:   CGI and Perl > CGI and Perl Scripts and Programs > Customer Support

3. SunnyScript's MessageSuite (plus)

Affordable feature-rich mail and trouble ticket (helpdesk) software to improve your customer relationship management, pre-sale and support inquiries or to organize your company's communication flow. Some of the features: Online/offline communications supported; mail import and management via POP3 accounts; supports attachments; online chat for live support from your website; multiple staff members, topic categories and user groups; FAQ and Knowledgebase solutions powered by a fuzzy-logic search (reduces workload); advanced permission management; customizable staff panel and user lounge; auto-answering of incoming inquiries to relief support staff; and much more ! Please visit our website for detailed information.

Date Added: 28-Nov-2005 Hits: 12 Rating: 0.00 Votes: 0 [Detail] [Send URL] Category:   CGI and Perl > CGI and Perl Scripts and Programs > Customer Support

4. AtomicSoft AtomicDesk/SQL

Helpdesk, FAQ, knowledge base, smart autoresponders, live support chat - all in one product. AtomicDesk supports user requests sent via web-based interface, as well as incoming requests from POP3 mailbox. Intelligent autoresponder system can send the best-matching answers from FAQ/knowledge base and reduce workload of support staff. Staff can communicate using either web-based staff panel, or their e-mail client. Personal permissions and response priority are configurable for each staff member. Comprehensive overall usage statistics and efficiency reporting module motivates staff to do their work better. Fuzzy logic powered search engine for FAQ and KnowledgeBase finds relevant answers better than exact keywords search engines and places the most relevent articles on the top. If customer requests a chat session via special form, AtomicDesk selects the best-suited chat partner automatically. All chat sessions are recorded for reference or for later followup. With "Direct chat" function your visitors are just in one click away from chat session with operator.

Date Added: 28-Nov-2005 Hits: 13 Rating: 0.00 Votes: 0 [Detail] [Send URL] Category:   CGI and Perl > CGI and Perl Scripts and Programs > Customer Support

5. Prosupporter

Prosupporter is a webbased helpdesk script to manage emails and support requests. One or more staff members use one POP3-Account to send and receive requests. Features: - get messages from a pop3 account and store them in a database - recognition and storage of email attachments - users can send requests with a web based submission form - users can send requests by submitting an email - every message has its unique ticket id for tracking - corresponding ticket id is retrieved automatically and can be added manually via subject line - you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk - research in old messages - statistics per user/type of messages user/rating - personal header and footer for every user - standard replies for all users - generate a public FAQ (knowledgebase) for visitors where you can modify the messages and select which one should be displayed - original messages are always kept in a textfile - span pages - templated based - rating of replies - access from any webbrowser worldwide (home office)

Date Added: 28-Nov-2005 Hits: 28 Rating: 0.00 Votes: 0 [Detail] [Send URL] Category:   CGI and Perl > CGI and Perl Scripts and Programs > Customer Support

6. HelpDesk Customer Support Installation Service

Customer Support Installation Service will install any script for your convenience. It's affordable, easy and done by professionals. No programming knowledge required, we do the thinking for you. Your script will be up and running within hours.

Date Added: 28-Nov-2005 Hits: 23 Rating: 0.00 Votes: 0 [Detail] [Send URL] Category:   CGI and Perl > CGI and Perl Scripts and Programs > Customer Support

7. Help Desk for Intranets

Auscomp IT Commander is a leading new generation of enterprise software applications built from the ground up on Internet architecture, and available for the first time on a never before available 'try before you buy' basis for such applications. Delivers comprehensive Help Desk, Knowledge Base, Data, Security, Asset and Cost Management functionality in a pure, easy to use and cost efficient Intranet Application. Free full featured 28-day trial.

Date Added: 28-Nov-2005 Hits: 20 Rating: 0.00 Votes: 0 [Detail] [Send URL] Category:   CGI and Perl > CGI and Perl Scripts and Programs > Customer Support

8. Trouble Ticket Express

Free trouble ticket software. Simple yet powerful help desk for your web site. Features trouble ticket tracking, email alerts, unlimited operators, ticket transfers and highly customizable html and email templates. Additional modules for file uploads, email based submissions and MySQL database.

Date Added: 28-Nov-2005 Hits: 31 Rating: 0.00 Votes: 0 [Detail] [Send URL] Category:   CGI and Perl > CGI and Perl Scripts and Programs > Customer Support

9. Customer Tracking System

Let Customers Submit their request and you get E-Mail notifications in order to respond to your customers. A simple and Colorful way of tracking Customer Requests with an easily configurable Customer Request Form. A sort on Customer, Status of Ticket, Date Submitted and even Agents is available. Try the test online, where the Email notification even works if you submit a valid Email-ID.

Date Added: 28-Nov-2005 Hits: 25 Rating: 0.00 Votes: 0 [Detail] [Send URL] Category:   CGI and Perl > CGI and Perl Scripts and Programs > Customer Support